“A customer is the most important visitor on our premises.  He is not dependent on us. We are dependent on him.  He is not an interruption in our work – he is the purpose of it.  We are not doing him a favor by serving him. He is doing us a favor by giving us […]

“A customer is the most important visitor on our premises.  He is not dependent on us. We are dependent on him.  He is not an interruption in our work – he is the purpose of it.  We are not doing him a favor by serving him. He is doing us a favor by giving us […]