Description
The front office staff are the immediate contact with the customers or clients when they visit an organisation. They include, receptionists, executive assistants, personal assistants, secretaries, customer service consultants, sales people, fuel pump attendants, shop attendants, supermarket attendants, cashiers, bank teller staff, banking hall service staff, ushers, telephone operators, call centre or contact centre staff, security personnel at entrances, waiters and waitresses, air hostesses, nurses and the like.
This customer service coaching program was developed to give front office staff soft skills to enable them manage the challenging tasks at the front office and give great customer experience.
Chris Muhango, FCIM
Customer Service Specialist
Founder, TIG Institute
79 Bukoto Street, Kamwokya, Kampala, Uganda
Tel : +256 750 335703, +256 772 185653
Email: info@tiginstitute.com, www.tiginstitute.com